Common Questions about Buildingblok

Updated over a week ago

How do I reset my password?
You can reset your password by going to the Sign in page and clicking the "Forgot your password?" link, or click here.  

How much does Buildingblok Cost? 

You can find our pricing options here. We use flexible pricing so you only have to pay for what you want!

How does 14 day free trial work?

It’s as easy as enter your email and click Get Started button. Once you set up a password and enter company name, you can start adding employees, tracking employee hours, creating projects, etc. After the trial, you can click upgrade or close your account.

What if trial runs out before I get a chance to test the software?

We understand that time flies when you are busy working. If you really want to trial our software but you ran out of time, just reach out and we can discuss alternatives

Does BuildingBlok integrate with other software?

For most tools which allow you to import or export data, it is compatible with CSV files. So you can easily convert Excel spreadsheets to CSV and upload it. We are also working on payroll integration which will be coming soon.

I would like to learn more about your products. Can I get a demo?
Yes you can do so by filling out the BuildingBlok Qualification Survey, this will help us tailor the demo to your company needs. You may also schedule a time to talk to our team with any questions.

Why am I not receiving emails? 

You should check your notification settings. If your notifications are on but you are still not receiving emails, please check your spam folder or contact support to check if you have been unsubscribed.  

Can my employees sign up without an email address?

In order to log in and enter time on their own, employees need an email address. 

I got a new email and would like to update my account, what should I do?

You can login using your old email address and under my account, enter your new email address. Please make sure to check your inbox to verify your new email.

How do I reset my password?

You can reset your password by going to the Sign in page and clicking the "Forgot your password?" link, or click here.

I haven't received my invitation/reset/report email yet. When will it be sent?

Some email clients will sort Buildingblok emails into the Junk or Spam folders. Be sure to check both, and don't forget to whitelist <no-reply@buildingblok.com> !

Can I use the Mobile app without Wifi?

In order for time entries to be synced with Buildingblok an internet connection is needed. This can be either Wifi or from your cellular data plan. If you do enter time without internet, it will be synced whenever you connect to the internet again. When you do so, No GPS location will be recorded.  

How can I make an user an admin? 

If you are an admin, you can log in, go to contacts, click on the user you are trying to make an admin. Once you open their profile, click edit and select admin as the contact privileges.

My co-workers can see projects or files but I can’t, why is that? 

You have to check in with your account admin to make sure that, you have permissions or that you are added to the project or a specific file. If this does not help, please reach out to our team directly.

How do I delete a project?  

There is no option to delete a project, this ensures that no user accidentally deletes an important file. What you can do instead is archive a project. That way the project does not appear on your main page, or in the active reports.  

How secure is BuildingBlok?

BuildingBlok uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit. It's designed to create a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.

Where is BuildingBlok's data stored?

BuildingBlok uses Amazon's AWS Cloud Technology, which provides a scalable, reliable, and secure platform for your data. We back up to multiple locations so that your data stays safe.

Where do I download the BuildingBlok mobile app?

BuildingBlok's mobile app is available for Apple iOS and Google Android.

What are the hours for customer support? 

Our team is available Monday through Friday from 9am to 5pm EST.

How do I cancel my account?

Canceling BuildingBlok is easy. Contact 1(800) 708-2565 or email us at support@buildingblok.com

Have more questions?

Contact us at 800-708-2565, support@buildingblok.com or click the chat icon on the bottom right so we can help you.

Why are you so good at support?

Magic ☺

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